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How link togelup Protects Your Privacy

Your account information, payment details and withdrawal history stay secure with us.

Account verification onlyPayment data encryptedYour request, our response
link togelup How link togelup Protects Your Privacy
REACH OUT ANYTIME

How to Contact Us About Your Privacy

We answer privacy questions and data requests every day. Open a support ticket, email our team or message us live — we'll respond within 24 hours during our operating window (Monday–Friday, 09:00–21:00 Indonesia time). If you live in Makassar, Semarang or anywhere across Indonesia, you reach the same support desk; no regional differences in how we handle your data request.

Team online

Live Support Chat

Open the chat widget in the bottom-right corner of your account dashboard. We answer privacy queries live during business hours and log your request if you contact us outside 09:00–21:00 Indonesia time.

Support Email

Email [email protected] with your account username and your specific request — access your data, update personal details, or delete your account. We reply within 24 hours.

In-Account Privacy Hub

Log in, go to Settings > Privacy & Data. Download your data, review what we store, or submit a deletion request directly from this panel without leaving the platform.

SECURITY & TRANSPARENCY

How We Keep Your Data Safe

Your privacy is built into how we operate. Every DANA, OVO, GoPay and QRIS transaction is encrypted before it reaches our servers.

Encryption Standard

All data in transit uses TLS 1.2 encryption. Payment details for DANA, OVO, GoPay and QRIS are tokenized — we…

Third-Party Access

We share your data only with licensed payment processors and fraud-check partners.

Account Session Control

Review your login history in Settings > Active Sessions. See when, where and what device last logged into your account.

Data Retention Limits

Completed transactions stay in your account history indefinitely for settlement purposes.

Your Right to Request

You can ask for a copy of all data we hold on you, ask us to update it, or request…

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to see which games are played most.

Your Privacy Questions, Answered

These are the questions we hear most from players in Indonesia. If yours isn't here, message our support team anytime and we'll walk you through it.

Yes. Log in, go to Settings > Privacy & Data > Download My Data, and you'll get a ZIP file with every record we hold — your profile, transaction history, gameplay logs and device info. You can also email [email protected] to request it in a different format.

We don't store your full bank or wallet credentials. When you deposit via DANA, OVO, GoPay or QRIS, the payment processor handles the sensitive data; we only keep a token and your transaction record. That record stays in your account indefinitely for settlement, but your actual payment method details are deleted after your transaction clears.

No. We do not sell, trade or rent your personal data. We share it only with licensed payment partners and fraud-detection services to process your deposits and prevent abuse. Those partners sign strict agreements and can use your data only for those specific purposes.

Your account and all its data remain stored indefinitely unless you ask us to delete it. After five years of no activity (no deposits, withdrawals or logins), we archive your personal details but keep your transaction records for compliance. You can reactivate your account anytime by logging in again.

Go to Settings > Account > Permanently Delete Account, or email [email protected] with your username and a request to delete. We'll remove your profile data within five business days. Transaction records needed for anti-money-laundering laws stay in our archive for five years.

Yes, we use session cookies to keep you logged in and analytics cookies to see which games are popular. You can disable non-essential cookies in your browser settings without losing access to your account. Essential cookies (for login and security) must stay on for the platform to work.

Go to Settings > Active Sessions and review your login history immediately. If you see unfamiliar locations or devices, end that session and reset your password. Then email [email protected] with the details. Our fraud team will investigate within 24 hours.